Our experience with other CRM solutions shows that lack of user adoption is one of the main reasons so many fail. And understandably so. Adapting to a new working environment, changing work processes, and relearning basic proficiencies such as document creation are difficult challenges for many end users, particularly if the new software is totally different from anything they’ve worked with before.

One of the biggest features of Microsoft Dynamics CRM is user interface. It  is the option  that we  can give end users a solution built around something they are already familiar with – Microsoft Outlook.

Microsoft Dynamics CRM’s native integration with Microsoft Outlook is great difference over other CRM solutions.

End users can make or break your software implementation, but Outlook integration is definitely the key to keeping your end users happy and comfortable in their new operating environment, and ultimately ensuring the success of your new software solution.

To find out more, have a look at videos: